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FAQs

Where is The Good Machinery located?

The design and manufacturing studio are located in Rimini, Italy.

 Do you ship worldwide?

Yes sure, we ship around the globe, using tracked shipping methods for items above 50€ and posta prioritaria for items bellow 50€ value. However, if you wish to change the shipping courier or shipping method, please contact us through notes on your order.

 How long it will take for my parcel to be shipped out?

We usually ship it in 3 business days. The notify email is sent with all the details about the shipping and tracking info.

Can I track my order?

Yes absolutely. If you are in EU, the package can be tracked all the time online. If in other parts of the world, the shipping can be partially tracked online with local post offices info.

 I would love to send my parcel as a gift, is that possible?

We love to gift wrap! Please let us know the address and the message you would like to include in the note card and we will happily do so :).

How much are the customs fees for your items?

Customs fees might vary from country to country. Please make sure to obtain all the informations necessary at your local post office. The Good Machinery can not be held responsible for any customs duties that might occur.

Do you wholesale?

Yes! Please send us an email on [email protected] or contact us through contact page.

I received faulty item, what can I do?

Please contact us through our contact page or at [email protected] and we will gladly provide a solution. We will also need a photo evidence of a faulty item, thank you for your understanding.

About the dogs.

All profit from print and other items sale go to the volunteer organisation that take care of the stray dogs and cats in Serbia and Bosnia. I will detail each contribution/ surgery/adoption through my newsletter so please subscribe to our newsletter.
To be a volunteer in Serbia is one of the toughest things you can do. You're pretty much left alone and there's no substantional, regional, political, economic help. I know chunks of good/awesome people who do it and I want to help. Thank you for taking this in consideration, while shopping here at TGM <3.
Any questions, just hit that Contact button!