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FAQs

Where is The Good Machinery located?

The design and manufacturing studio are located in Rimini, Italy.


Do you ship worldwide?

Yes sure, we ship around the globe, using tracked shipping methods.


How long it will take for my parcel to be shipped out?

We usually ship it in 3 business days. The notify email is sent with all the details about the shipping and tracking info.


Can I track my order?

Yes absolutely. If you are in EU, the package can be tracked all the time online. If in other parts of the world, the shipping can be partially tracked online with local post offices info.


I would love to send my parcel as a gift, is that possible?

We love to gift wrap! Please let us know the address and the message you would like to include in the note card and we will happily do so :).


How much are the customs fees for your items?

Customs fees might vary from country to country. Please make sure to obtain all the informations necessary at your local post office. The Good Machinery can not be held responsible for any customs duties that might occur.


Do you wholesale?

Yes! Please send us an email on id@thegoodmachinery.com or contact us through contact page.


I received faulty item, what can I do?

Please contact us through our contact page or at id@thegoodmachinery.com and we will gladly provide a solution. We will also need a photo evidence of a faulty item, thank you for your understanding.